Why did you decide to get a loft conversion?
I bought the property as a one-bedroom maisonette precisely because it had scope to extend, so a loft conversion was always on the cards. I wanted both to add value to my investment and to give me more room in an area where I couldn’t have afforded a larger property at the time.
How many other quotes did you get before going with The Loft Room?
I got three quotes in total, one from The Loft Room.
Why did you choose The Loft Room in the end?
It was Paul who came to quote and I immediately felt confident and comfortable with him. I remember he called me to say he might be a few minutes late due to traffic, and then when he arrived – only about 3 minutes late – he took his shoes off in my house without me asking. These two small gestures immediately made me feel Paul would be the kind of person I wanted to work with; someone who would respect my property and be a good communicator. Also, The Loft Room had been referred to me by a friend who gave the team a rave review so when the quote came in as competitive it was a very easy choice to make.
What do you think of The Loft Room’s customer service?
Outstanding! It took me the better part of a year to sort out all the planning permission and Paul was contactable and helpful throughout, even before we got started in the build. Andrei and Stefan, who were on-site every day, worked like Trojans and were always neat, clean and respectful of my property – and just nice guys to have around.