Why did you decide to get a loft conversion?
We decided to get a loft conversion to make space for our growing family! We bought our house with the intention of turning it into a three-bedroom place once our baby arrived so it was always our intention to build up, especially having looked at other houses on the street that had already done it.
How many other quotes did you get before going with The Loft Room?
We got three other quotes.
Why did you choose The Loft Room in the end?
One of our neighbours recommended The Loft Room and we were really impressed when we had a look at her loft. We wanted a company that specialised in lofts so we could be confident they knew what they were doing. The communication from the Loft Room was really impressive – it was clear from the earliest conversations that good customer service was really important to them and that they took a lot of pride in their work and their brand. After a couple of meetings we knew they were the company for us.
What do you think of The Loft Room’s customer service?
Very impressed with the customer service – questions were answered quickly and they were always helpful and proactive with problem solving.
How did you find the loft conversion experience as a whole?
It was tough at times because I had a young baby at home and a broken arm! But it was finished quickly and I was confident that the team were doing their best to minimise mess and disturbance.