Why did you decide to get a loft conversion?
Two specific reasons; firstly, we needed more space since having our third child and, secondly, we wanted to maximise our homes value.
How many other quotes did you get before going with The Loft Room?
We had 2 quotes.
Why did you choose The Loft Room in the end?
We chose The Loft Room based on quite a few reasons. First and foremost when Paul came round to do our quote he was punctual, polite, honest and friendly, and he didn’t make it seem like a business transaction.
Secondly, we went on the recommendations we received from previous clients. We were able to visit other houses who had been through the loft conversion process with The Loft Room who spoke very highly of them, and we were able to see the quality of workmanship.
Finally, and a very important factor which is often overlooked by builders, was the administrative side. We received a detailed quote with a booklet that provided a step by step guide with what to expect. This was especially helpful and made us feel that we would be well looked after.
What do you think of The Loft Room’s customer service?
Fantastic customer service. From admin to team leader to owner, no one was ever too busy to answer questions (however trivial/simple they were!)
How did you find the loft conversion experience as a whole?
It was a very positive experience, I still can’t believe it’s all done, and through lockdown!