The Loft Room: The Story Of Us So Far

The Loft Room was started a couple of years ago in 2017 by two best friends: Rich Conlin and Paul Gibbs. But really, the story begins some years before when the guys were still at school…

Ever since the first meeting in Year 10, Rich and Paul have been inseparable. Even when Rich decided to undertake a job in the legal department at the age of 19, Paul soon persuaded him to learn carpentry like him and start doing lofts.

Together, they worked at one of Hampshire’s biggest loft conversion companies, where they quickly broke multiple records for 5* reviews and customer recommendations, before moving to and continuing to uphold the same high standards at another company.

Paul was subcontracting some of his work from this company, doing The Loft Room on his own at the time when he finally tempted Rich to join forces. Since then, they’ve quickly become the ones to beat and are well on their way to building the biggest loft conversion company in the south of England.

A homegrown business

There’s a real family feel at The Loft Room. In the office, you’ll find Rich’s mother-in-law Maggie and his wife Melissa, who deals with all the planning. Each of them has about 20 years’ experience in the loft business, having worked at some of the biggest conversion companies around. Rich’s sister-in-law also helps out with sales when needed.

As for Paul and Rich, the two of them are like brothers. They’ve gone through all of life’s journeys together — doing the same things, having children at the same time. Before they met their wives and settled down, they even travelled the West Coast of America in a convertible Mustang!

The company’s 11 teams are all homegrown too and never outsourced. Most of the apprentices are introduced to the business through friends and family before spending three or four years learning The Loft Room way and exact process. They then have to go through a thorough training scheme and gain extensive experience before being left to handle projects on their own.

From the start, Rich and Paul were keen to instil a sense of fun in the business and boost camaraderie with activities such as go-karting. They even set up a football team — Loft Room United — which plays to raise money for the children’s charity When You Wish Upon a Star.

A unique approach

Unlike most loft conversion companies which are owned by sales guys or business people, The Loft Room is owned and run by two carpenters. That’s the secret to keeping the flow going: if there’s a problem, they know exactly how to fix it and can squash it immediately. After all, they’ve been doing lofts for 20 plus years — so they know what they’re talking about.

Far from taking a traditional builder approach, the duo has seen a real gap in the market for a company that delivers what it promises, in budget and within the stated time schedule. For Paul and Rich, 5* reviews and recommendations are everything. Keeping clients happy is their number one priority, and they want every loft they build to be the envy of all the other houses on that street.

It’s no surprise then that after approximately 100 loft jobs, there is not one single client that isn’t happy with The Loft Room. In one year, the company has received 45 5* reviews, and most of the work (about 70%) now comes from recommendations — clearly, they’re doing something right!

Always looking ahead

They say if you find something you love, you’ll never work a day in your life. And that is exactly what Rich and Paul have done. They don’t mind getting up at 5am every day and going to work because they are passionate about being the best and making every single loft look ridiculously good. And they’re just getting started…

Although they’ve achieved so much in just a short space of time, these first two years are just the stepping stone to their ultimate goal. Over the next 10 years, Paul and Rich want to keep on delivering and doing what they do best. They want to continue smashing records, and most importantly, they want there to be absolutely no argument that The Loft Room is the best in the business. And if they can add a few awards to the mantlepiece along the way, all the better…

Keen to find out more about The Loft Room or to get a free consultation? Get in touch with the team today.

Get in touch for a free no obligation quote

      EXCELLENT  
   Based on 403 reviews 
    
 
 
 
   
 
 
      Posted on Google  
   
   Henry 
 6 October 2026
 
 
  We recently had a rear dormer completed by The Loft Room, which also involved lowering the ceilings throughout the first floor.

The efficiency and quality of the work carried out are the main reasons we’ve given five stars. We felt the administrative and communications side of the process could have been better, but ultimately the most important thing for us was the quality of the build, and in that respect we were extremely happy.

The team on site were excellent and always treated the house as our home rather than simply a building site. They were respectful, tidy and a pleasure to have around throughout the project.

Dragos has been a joy to work with and brought a huge amount of calm, experience and knowledge to the project. Lulian, on site, was the ultimate professional. Nothing was ever too much trouble, and the quality of his workmanship was excellent.

Overall, we’re really pleased with the end result and wouldn’t hesitate to recommend The Loft Room based on the quality of the work and the team we had on site.
  
 
     Posted on Google  
   
   Ruth Gibbons O'Brien 
 2 October 2026
 
 
  We are so happy with our new loft space and have been really impressed with The Loft Room from start to finish.

Communication throughout the project has been excellent. Marius and his team worked incredibly hard to meet deadlines while taking great care and pride in their work. Helen in the office, along with Marius, were always on hand to keep us updated on progress and talk us through the different choices and options available.

It was also really helpful having a clear contract in place detailing exactly what was included in the agreed costs. This made budgeting much easier and meant there were no unexpected or surprise costs along the way.

We can’t wait for the final touches to be completed so we can start enjoying our family’s new space. Thank you to the whole team for all your hard work — we’re really happy with the result!
  
 
     Posted on Google  
   
   Alex Moon 
 28 September 2026
 
 
  The loft room team were great. John was very respectful, and kept us informed on progress. Going the extra mile to make our new space amazing. They really managed to maximise the floor space to create a great sized master bed and en-suite.
  
 
     Posted on Google  
   
   Calum Millar 
 26 September 2026
 
 
  Recently had a dormer loft conversion completed by Ash and Alfie of The Loftroom.

From design all the way through to finishing the construction the team have been great. Quality of the work is outstanding, kept informed and updated all throughout the build, and always consulted about the specifics.

Highly recommend.
  
 
     Posted on Google  
   
   Chris Talbot 
 25 September 2026
 
 
  We are delighted with our new loft conversion by The Loft Room. The whole process went incredibly smoothly, from the planning stage all the way through to decorating.

A huge thank you to Vio, who led the team on our project. Vio and the team’s hard work and dedication has transformed our house. Vio kept everything running on track, maintained a high standard of work, and was always a pleasure to deal with. He and his team treated our home with respect and made sure the details were done right. And also, a special mention to all in the office whose excellent communication kept us in the loop throughout.

We would heartily recommend The Loft Room to anyone looking to do a loft conversion. Thanks guys!
  
 
     Posted on Google  
   
   Sarah Lister 
 22 September 2026
 
 
  We are delighted with our new loft space! Our team leader, Mihai, was fantastic and kept us informed about progress throughout. Everyone who came to work on the space was friendly and communicative, and gave us advice about what might work best.
Together, the team created a superb space with two bedrooms and a bathroom which are all spacious and finished to a very high standard. Mihai took time to make sure that everything was finished as we wanted it to be and went the extra mile to ensure downstairs where they had broken through was finished and integrated with the existing decor.
The office team at The Loft Room were very helpful in keeping us up to date and checking in to make sure that we were happy with how everything was going. It made such a difference using a company who do loft conversions day in day out as it meant that everything ran smoothly, the project was managed for us and the build ran to the time scale presented to us from the start.
We would highly recommend The Loft Room to anyone who is thinking about creating a new space.
  
 
     Posted on Google  
   
   Simon Newell 
 15 September 2026
 
 
  We honestly couldn't recommend The Loft Room highly enough.

Our relationship with them actually started around three years ago when they first came out to quote for our loft conversion. We weren't ready to go ahead at the time, but when we finally decided to push the button this year, The Loft Room were still the company we wanted to use – and we're incredibly pleased that we did.

This was a significant project, creating an entirely new top floor with two bedrooms and two en-suites, all while we continued living in the house as a large family.

From the very beginning, The Loft Room had a genuinely friendly, family-company feel. Everyone we dealt with seemed to care about the project and about making sure we were happy, and they were very conscious throughout that this wasn't just a building site – it was still our family home.

A very special mention has to go to Jamie and Jared, who carried out the build. They were absolutely fantastic. They worked incredibly hard, were friendly, considerate and easy to have around, and we built a really good relationship with them over the course of the project.

Jamie's workmanship and experience were obvious from the start. He constantly kept us involved, asked questions rather than making assumptions and made sure we were happy with how things were progressing. Communication was excellent throughout.

With any building project of this size there are inevitably going to be challenges, changes or occasional delays. For us, the important thing was how these were dealt with. Jamie was always upfront, explained what was happening and kept us updated, so there were never any nasty surprises. If something needed sorting, it was sorted.

That made a huge difference, particularly as I work from home and we were living through the entire build as a family. Jamie and Gared were incredibly respectful of that and did everything they could to minimise the disruption.

Most importantly, we absolutely love what they've created. Turning what was previously unused loft space into two fantastic bedrooms and two en-suites has completely transformed the house. The quality of the workmanship is excellent and, looking at the finished result, we feel we've had really good value for what was a major investment in our home.

It probably says everything about our experience that after months of having Jamie and Jared here every day, we actually miss having them around! I work from home, so it's genuinely strange not having the daily chats anymore.

A really positive experience from the first conversation three years ago right through to completion. We'd happily recommend The Loft Room to anyone considering a loft conversion.

A huge thank you to the whole team – and particularly Jamie and Jared – for everything you've done for us.
  
 
     Posted on Google  
   
   Ben Chadwick 
 22 August 2026
 
 
  We have just had our loft completed by the loft room. They were really easy to work with, took care of all the paperwork. They were great at communicating all the stages and their response time was excellent. Adrian was our builder and he was fantastic. Super thorough, reliable, fast, tidy and often gave us suggestions when we were unsure. The whole project was finished in about 6weeks! We wouldn’t hesitate to recommend The Loft Room to anyone. Many thanks!
  
 
     Posted on Google  
   
   Ken O'Neill 
 19 August 2026
 
 
  We are so happy we decided to go ahead with The Loft Room. Everyone we met from our initial consultation with Paul to Lulian and his team and Helen and Melissa in the office have been great. We were especially impressed with the hard work of Lulian and his team even through the heatwave. They were friendly and professional and always ready to answer any questions we had. Thanks to Lulian for suggesting bigger Velux windows - they are amazing! All the trades involved were great - we will definitely use them again in the future. The work was completed on time and we are really happy with it. We would certainly recommend The Loft Room.

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