The journey
Why did you decide to get a loft conversion?
We wanted a bigger living space for us and wanted the kids to have a double bedroom each.
How many other quotes did you get before going with The Loft Room?
2 quotes
Why did you choose The Loft Room in the end?
Paul had a calm manner, which put us at ease from the beginning. Maggie was a pleasure to deal with and I felt no questions were any bother. It was apparent that they had lots of experience within the industry. We also visited a completed job and we thought the level of work was to a high standard.
What do you think of The Loft Room’s customer service?
Overall great customer service. We could always get hold of someone if we needed to.
How did you find the loft conversion experience as a whole?
Our overall experience was not perfect, we did experience challenges and difficulties but The Loft Room always reassured us that things will get resolved and they did.
How do you feel about your new loft conversion?
We love the space and it has transformed our house for the better.
Do you think The Loft Room fulfilled your loft’s greatest potential?
Yes overall I believe so.
Would you recommend The Loft Room to a friend, family member or neighbour?
100% yes.
Of all the trades working on your loft conversion, which was your favourite to work with? E.g. the carpenters, plumbers or electricians.
All the trade workers were great, especially Mihai the main builder, the electrician were fantastic and the carpenter did a great job.
How did you find the loft conversion experience as a whole?
Our overall experience was not perfect, we did experience challenges and difficulties but The Loftroom always reassured us that things will get resolved and they did.
How do you feel about your new loft conversion?
We love the space and it has transformed our house for the better.
Do you think The Loft Room fulfilled your loft’s greatest potential?
Yes overall I believe so.
Would you recommend The Loft Room to a friend, family member or neighbour?
100% yes.
Of all the trades working on your loft conversion, which was your favourite to work with? E.g. the carpenters, plumbers or electricians.
All the trade workers were great, especially Mihai the main builder, the electrician were fantastic and the carpenter did a great job.
Our overall experience with The Loft Room was a positive one. They made a good impression from the start, during the early stages when we had lots of questions they made us feel that no question was too small and any bother. Communication was always clear and consistent. Our overall build process was not without any hiccups but they handled everything in a professional manner. It was obvious from the start that they really care about their customers and the customer’s journey, they are passionate about what they do and care a great deal about how their work is carried out. The whole team are people who I have enjoyed meeting and I wish the company and the people good fortune and great success.
